Today was suppose to be the day RAW was going in for his colonoscopy but the doctor had to reschedule cause he was sick. I was disappointed, I was getting the day off as a family sick day. After I would of got RAW home I was planning on getting to Hollace’s school for recess and lunch. But since the colonoscopy was rescheduled it messed up the lunch plans cause I had no reason to be home. I debated on whether or not I should take a half day off but I was only talking about lunch here.<\/p>\n
I told the boss the situation with lunch and ask him if I could either take a long lunch or work the afternoon from home. He said the long lunch would be fine. Dang, I was of course hoping to avoid all the driving back and forth.<\/p>\n
Before I left for lunch I decided to try and call AT&T to fix the long distance service plan I never ordered and get refunded for the 3 months they have been sucking money out of my account.<\/p>\n
I call the first lady, she told me she could cancel the plan<\/em> but I had to call someone else for the refund<\/em> which would only be for the last month not all 3. Then call the auto payment <\/em>department and get that canceled. Then finally call the department that cancels long distance service<\/em>.<\/p>\n She goes ahead and transfers me to the refund department. I am on hold for a long time then a guy who didn’t know anything comes on. He asks if I want all 3 months refunded. Ah, of course. Then he looks it up and said he can only take off October (btw, we are talking about $5.96 a month, no major money but still…). He then asks if I want to talk to his supervisor to see if he can get it all taken care of. Sure put him on. I wait on hold again then John the supervisor comes on. Nope, he can’t do anything about it. Oh so helpful that was. I decide to take the $6 for October and drop it.<\/p>\n On to the next call, the auto payment cancelation department. First after I go around in a circle with their push 4 for this, push 3 for that, I finally am able to hit zero to get a live person. This lady is nice and she cancels the auto bill pay stuff. She can’t however tell me how long it takes before it goes into effect. Could be 4-6 weeks like it is for business customers. She then transfers me to my last call, service disconnection.<\/p>\n That lady explains that I don’t really want to disconnect long distance because any long distance carrier can grab my call if I accidentally try to call LD and charge me anything. Instead she tells me of a plan that cost $1 a month and it is 7 cents per minute. Right now I am paying 16 cents a minute (and apparently $6 a month which is why I am calling). Ok, sign me up for that, whatever.<\/p>\n She then tells me that I can get my DSL upgraded to double speed at $10 less a month then I am already paying. Hold the phone! Lately with all the video youtube stuff I have been complaining to no one in particcular that my DSL is too slow. Actually last night I was complaining to Paula about it. I have been trying to figure out how I can get it boosted and maybe even pay more to do it but I thought I was stuck at this slow speed based on what they told me 3 years ago when I got it.<\/p>\n All the AT&T phone hell has been worth it if indeed my DSL doubles in speed. At the very least it will be $10 a month cheaper which is a much better deal then really getting hung up on getting them to refund me the remaining $12 they owe me for long distance I never signed up for.<\/p>\n","protected":false},"excerpt":{"rendered":" Today was suppose to be the day RAW was going in for his colonoscopy but the doctor had to reschedule cause he was sick. I was disappointed, I was getting the day off as a family sick day. After I … Continue reading