Today was suppose to be the day RAW was going in for his colonoscopy but the doctor had to reschedule cause he was sick. I was disappointed, I was getting the day off as a family sick day. After I would of got RAW home I was planning on getting to Hollace’s school for recess and lunch. But since the colonoscopy was rescheduled it messed up the lunch plans cause I had no reason to be home. I debated on whether or not I should take a half day off but I was only talking about lunch here.
I told the boss the situation with lunch and ask him if I could either take a long lunch or work the afternoon from home. He said the long lunch would be fine. Dang, I was of course hoping to avoid all the driving back and forth.
Before I left for lunch I decided to try and call AT&T to fix the long distance service plan I never ordered and get refunded for the 3 months they have been sucking money out of my account.
I call the first lady, she told me she could cancel the plan but I had to call someone else for the refund which would only be for the last month not all 3. Then call the auto payment department and get that canceled. Then finally call the department that cancels long distance service.
She goes ahead and transfers me to the refund department. I am on hold for a long time then a guy who didn’t know anything comes on. He asks if I want all 3 months refunded. Ah, of course. Then he looks it up and said he can only take off October (btw, we are talking about $5.96 a month, no major money but still…). He then asks if I want to talk to his supervisor to see if he can get it all taken care of. Sure put him on. I wait on hold again then John the supervisor comes on. Nope, he can’t do anything about it. Oh so helpful that was. I decide to take the $6 for October and drop it.
On to the next call, the auto payment cancelation department. First after I go around in a circle with their push 4 for this, push 3 for that, I finally am able to hit zero to get a live person. This lady is nice and she cancels the auto bill pay stuff. She can’t however tell me how long it takes before it goes into effect. Could be 4-6 weeks like it is for business customers. She then transfers me to my last call, service disconnection.
That lady explains that I don’t really want to disconnect long distance because any long distance carrier can grab my call if I accidentally try to call LD and charge me anything. Instead she tells me of a plan that cost $1 a month and it is 7 cents per minute. Right now I am paying 16 cents a minute (and apparently $6 a month which is why I am calling). Ok, sign me up for that, whatever.
She then tells me that I can get my DSL upgraded to double speed at $10 less a month then I am already paying. Hold the phone! Lately with all the video youtube stuff I have been complaining to no one in particcular that my DSL is too slow. Actually last night I was complaining to Paula about it. I have been trying to figure out how I can get it boosted and maybe even pay more to do it but I thought I was stuck at this slow speed based on what they told me 3 years ago when I got it.
All the AT&T phone hell has been worth it if indeed my DSL doubles in speed. At the very least it will be $10 a month cheaper which is a much better deal then really getting hung up on getting them to refund me the remaining $12 they owe me for long distance I never signed up for.